Business Operations

Summary

Join The Browser Company as a Business Operations professional to scale and optimize operations. This strategic generalist role involves designing and launching new operational functions, evolving the CompanyOS, and building systems to improve efficiency and decision-making. You will work cross-functionally, collaborating with leadership and teams to streamline processes, create metrics, and drive initiatives. The role requires 5+ years of experience in business operations or a related field, strong analytical and problem-solving skills, and excellent project management abilities. The Browser Company offers a competitive salary and benefits package, including comprehensive health insurance, 401k, flexible vacation, remote work options, paid parental leave, and a home office stipend.

Requirements

• 5+ years of experience in business operations, strategy, or a related field (e.g., startups, consulting, corporate strategy)
• Proven ability to build and implement scalable processes, tools, and workflows from the ground up
• Strong problem-solving and analytical skills, with a preference for candidates experienced in designing and interpreting data-driven models using SQL
• Excellent project management skills, with the ability to drive multiple initiatives simultaneously
• Highly structured in your communication, you convey complex ideas clearly and concisely. You present ideas both written and visually with great attention to detail and impact
• The ability to prioritize ruthlessly in order to move quickly. You identify what’s most important alongside the points of diminishing returns. You identify problems and move quickly to establishing solutions
• The intellectual agility to generate and shepherd novel ideas, approaches and strategies. Refer to our company values “ Ask What Could Be ” and “ Assume You Don’t Know ”
• We're primarily focused on hiring in North American time zones and require that folks have 4+ hours of overlap time with team members in Eastern Time Zone

Responsibilities

• Work cross-functionally across teams and surfaces to ‘run’ the day-to-day operations of the business
• Design and launch new operational functions from the ground up, from initial pilots to metrics-driven systems that advance our strategic goals
• Partner with our leadership team to evolve our CompanyOS - improving how we plan, align, collaborate, and execute as a company
• Build frameworks and systems to drive better decision-making, resource allocation, and strategic planning
• Transform operational bottlenecks into scalable processes that enable rapid growth
• Create metrics and reporting systems that surface the insights our teams need most
• Drive cross-functional initiatives that improve how we collaborate and execute
• Get onboarded onto the team with an onboarding buddy
• Attend onboarding presentations on how we give each other feedback, the phases a startup goes through, and our operational strategy
• Begin building relationships with teams across the company
• Develop a deep understanding of the company’s tools, processes, and stakeholders
• Map our current operational landscape to identify immediate opportunities and outline a plan to address them
• Identify immediate operational priorities and deliver quick wins
• Regularly share feedback about Arc in our #dogfooding channel
• Independently lead key operational projects and collaborate effectively across teams
• Streamline at least one core process, making it more efficient and scalable
• Launch improvements to core processes that make them more efficient and scalable
• Pilot new systems that enhance cross-functional collaboration
• Build data-driven insights that inform strategic decisions
• Begin evolving parts of our CompanyOS
• Partner with leadership to identify and address operational gaps
• Drive cross-functional initiatives that directly support company-wide alignment and strategic goals
• Build and launch at least one 0-1 function or system to address a critical business need
• Establish regular reporting and metrics tracking processes that provide actionable insights to leadership
• Lead improvements to our planning and execution frameworks
• Be interview trained and interviewing candidates for roles at The Browser Company
• Shape how we operate as we scale to support millions more users

Benefits

• With our flexible compensation model, employees have the ability to choose the cash-to-equity ratio that best suits their individual needs. Every offer we extend includes three options: a salary-optimized offer, an equity-optimized offer, and a balanced offer
• The annual salary range for this role is $165,000 - $190,000 USD . The actual salary range offered will vary based on experience level and interview performance
• Comprehensive benefits package with employee medical, dental, and vision - we cover 100% of premiums for employees, and up to 95% for dependents
• 401k plan
• Flexible vacation policy - on average, our team members take between 15-20 vacation days a year, plus federal holidays (holidays vary by location)
• Remote-friendly working environment - our core working hours are 11 AM-2 PM Eastern Time
• 12 weeks of paid parental leave
• $1,500 USD home office stipend
• Employees based in the US also receive additional services like free annual memberships to One Medical (where available), Talkspace, Teladoc, and HealthAdvocate