Senior Business Operations Manager

Summary

Join Offchain Labs, a leader in decentralized blockchain technology, as a Senior Business Operations Manager. Drive operational excellence across the company, working closely with all departments to optimize processes and support growth objectives. The ideal candidate has experience in crypto, fintech, or high-growth startups and thrives in a fast-paced environment. You will support operational requests, improve processes, participate in cross-functional initiatives, develop internal documentation, identify process gaps, and implement strategic approaches. You will also provide hands-on support for operational projects and track metrics to inform process refinement. Offchain Labs offers a remote-first global workforce, various benefits, and a commitment to diversity and inclusion.

Requirements

• 7+ years of business operations, strategy, or management consulting experience
• Proven track record of scaling operations, especially in a startup environment
• Exceptional analytical and problem-solving abilities
• Strategic thinker with strong execution capabilities
• Strong project management skills
• Excellent communication and presentation skills for executive-level audiences
• Proficiency in data analysis tools (SQL, Excel, Tableau, or similar)
• Experience with operational tools like Notion, Monday, Salesforce, or similar platforms
• Comfortable operating in ambiguous, fast-changing environments
• Natural collaborator who can influence without authority
• Detail-oriented with ability to maintain high standards while moving quickly
• Entrepreneurial mindset with ownership mentality
• Relevant Bachelor's degree; MBA or advanced degree a plus

Responsibilities

• Support the day-to-day intake, triage, and resolution of a wide variety of operations requests, contributing to a responsive and high-quality experience for all stakeholders
• Collaborate with the Operations team to continuously improve how incoming requests are tracked, prioritized, and executed—ensuring process efficiency and consistency
• Participate in cross-functional initiatives such as device procurement, license management, vendor sourcing and vetting, system/tool implementations, and ad hoc purchases
• Contribute to the development and upkeep of internal documentation (for Ops) and external-facing guides and resources to support other teams in navigating Ops processes
• Help identify process gaps, inefficiencies, or recurring issues, and recommend improvements in coordination with the broader team
• Work alongside teammates to implement a more strategic and standardized approach to how the Ops function handles requests and executes projects
• Provide hands-on support in operational project work, ensuring deliverables are completed with accuracy, timeliness, and attention to stakeholder needs
• Partner with other team members to track metrics and patterns in requests, helping inform process refinement and resource planning

Benefits

• Remote-first global workforce + NY office
• Annual company offsite + team onsites
• Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
• Medical, dental & vision coverage (US + some other countries)
• 401k retirement plan + company match (US only)
• Wellness stipend
• Home office set up / ergonomic equipment program