Business Operations Manager

Summary

Join RemoFirst, a revolutionary company empowering employers to access global talent, as a Business Operations Manager. You will spearhead the development and maintenance of strategic relationships with local EORs in the APAC region, ensuring exceptional service delivery and maximizing client value. Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to align local partner strategies with internal initiatives. This role involves process optimization, performance metric creation, stakeholder onboarding, and ensuring efficient platform usage. You will also oversee planning, operational systems, fiscal documentation, and address client concerns. RemoFirst offers a startup environment with opportunities for rapid growth and influence, working with market-leading companies.

Requirements

• 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space
• 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in MENA
• Ability to build 0-1 process and programs
• 1-3 years of project management experience

Responsibilities

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the CS department on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The principal point of contact for external stakeholders
• Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
• Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending

Preferred Qualifications

Multilingual is a plus

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory