Business Operations Manager

Summary

Join HopSkipDrive, a technology company revolutionizing transportation, as an Operational Program Manager for Specialty Transportation. You'll be instrumental in scaling the Rider Assistant program, ensuring safe, reliable service for clients with complex needs. Responsibilities include managing daily operations, improving processes, building partnerships, and maintaining strong relationships with CarePartners. This remote role requires 3-5 years of operations management experience in transportation or logistics, strong analytical skills, and proficiency in Excel and PowerPoint. HopSkipDrive offers competitive compensation, equity, flexible vacation, comprehensive benefits, and the opportunity to work in a dynamic, growing company.

Requirements

• At least 3-5 years of experience in operations management within the transportation, mobility, or logistics sectors
• Experience building within a start up environment
• Highly organized and detail-oriented
• Proven track record managing across multiple projects with intermediate to advanced Excel/Sheets and PowerPoint/Slides
• Innovative and strategic thinker who views challenges from various perspectives and generates new ideas quickly, yet remains grounded in reality
• Ability to understand regulatory requirements for TNCs across multiple markets and communicate
• Ability to work effectively in a matrixed environment, with a diverse group of stakeholders
• Proven ability to focus on understanding problem space/root cause analysis by diving deep
• Skilled in navigating complex business environments, with a strong analytical approach to solving business problems
• Demonstrated ability to drive business growth and strategic partnerships in a dynamic sector
• Resilient and persistent, always ready to explore alternative strategies and opportunities when faced with obstacles
• No problem too big, no task too small; equally capable of handling everything from troubleshooting live rides to strategic discussions with senior stakeholders
• Able to travel locally/regionally as needed (up to 10%)

Responsibilities

• Plans, organizes, monitors, and manages the day-to-day processes and operations for Specialty Transportation rides
• Develops, monitors, and recommends improvement to operational processes, procedures, policies, and workflow to support our growing Specialty Transportation vertical
• Implements and monitors compliance and develops and maintains program specific documentation
• Serve as the primary connection point to our CarePartner and their consultants - Building and maintaining strong, collaborative relationships
• Identify and capitalize on opportunities to expand existing partnerships to support evolving business needs
• Establish and maintain clear performance metrics for partners, including reviewing with partners, providing feedback and coaching, and offboarding partners when necessary

Preferred Qualifications

You are comfortable with ambiguity and a bias towards action; you don't need to be handed a playbook to win the game – independent and self-starting. You possess Ops Chops and aren’t afraid to use them!

Benefits

• Equity
• Flexible vacation
• Medical, dental, vision and life insurance
• 401(k)
• FSA
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
• Equity stock options