Gtm Business Operations Manager

Summary

Join BigCommerce as the Manager, GTM Business Operations and design, implement, and optimize sales-related business processes across multiple teams. Collaborate with departmental leaders to improve existing processes and create new ones where needed. You will evaluate initiatives, develop control mechanisms, and foster transparency across various functions. This role requires 7+ years of operations experience, preferably in SaaS or eCommerce, and 3+ years of management experience. A Bachelor's degree is required, and an MBA is preferred. The successful candidate will be a change agent, data-driven, and skilled in process improvement.

Requirements

• 7+ years operations experience, preferably at a SaaS, eCommerce or other subscription based company supporting GTM functions
• 3+ years management experience
• Bachelor’s degree or equivalent experience
• Demonstrated success with end-to-end process design, rollout, and project management
• Technically-savvy, experience with spreadsheet software and interpreting business intelligence reports
• Proven record using operations expertise to drive productivity, growth and profitability in a dynamic organization
• Skilled in process improvement, optimization, and problem-solving to drive efficiency
• Systems-thinker, focused on creating systematic, lasting solutions rather than relying on intent alone
• Ensures every detail aligns with broader objectives for precision and impact
• Change agent that drives measurable, positive change by turning ideas into action
• Measures success through data and quantifiable results
• Brings expertise in Sales and Marketing, especially within B2B environments

Responsibilities

• Assess, map, and analyze all sales related business processes to identify risks, optimize outcomes, and implement process improvements to drive results
• Evaluate and prioritize initiatives by assessing their impact on customers, prospects, and overall business performance
• Develop and implement robust control mechanisms to detect, prevent, and mitigate risks effectively
• Foster transparency and alignment by creating visibility across Sales, Marketing, Success, Partner, and Finance functions on processes and performance metrics impacting their teams
• Champion continuous improvement efforts to enhance operational efficiency and ensure compliance with established processes
• Design and implement scalable processes to support and accelerate revenue growth initiatives
• Oversee and optimize lead handoff processes across Sales, Marketing, and Partner functions, ensuring consistency, quality, and accountability
• Document business requirements and standard operational procedures and maintain an updated library of all documentation

Preferred Qualifications

• MBA
• Familiarity with Salesforce.com, Marketo, and other business applications