Remofirst is hiring a
Business Operations Manager in Poland, Romania

Summary

The job description is for a Business Operations Manager position at Remofirst, a company that offers a full-range people management tool and employee benefits. The role involves managing processes, improving onboarding, ensuring efficient use of the platform, monitoring efficiency, cooperating with the CS department, working with tax calculators and country compliance, offering operational data, establishing smooth workflows, tracking day-to-day escalations, and more.

Requirements

2-3 years of experience in Business Operations Manager related roles in the software industry

Responsibilities

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the CS department on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The principal point of contact for external stakeholders
• Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions
• Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending

Preferred Qualifications

• A finance background and experience in a fast-paced startup environment are a plus
• Experience in an EOR is highly advantageous

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory