Business Process Consultant

Summary

Join ServiceNow as a Customer Outcomes Senior FSO Business Process Consultant! In this role, you will leverage your ServiceNow expertise and FSI domain knowledge to design and implement efficient workflows for our clients. You will collaborate with customers, develop user stories, and provide training. You will also contribute to leading practices and provide feedback to product development. This position requires 8+ years of experience in a professional services organization and up to 50% travel. ServiceNow certifications in aligned workflows are required, along with advanced English skills.

Requirements

• 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in FSI, financial services industry
• Creativity with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Advanced english skills

Responsibilities

• Provide processes, built on ServiceNow, to achieve customers' desired outcomes
• Apply ServiceNow knowledge and FSO domain expertise in customer engagements to provide optimum workflows
• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations
• Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills / certifications on FSO solutions

Benefits

• Flexible work
• Remote work