Business System Analyst

Summary

Join Bloomreach's RevOps team as a System Business Analyst! This role involves providing Salesforce support, managing documentation, contributing to strategic projects, and collaborating with cross-functional teams. You will handle Channel Partnerships software administration and optimization, identifying revenue enhancement opportunities and implementing data-driven solutions. The ideal candidate possesses 1-3 years of Salesforce administration experience in a SaaS or tech environment, along with strong technical and analytical skills. Bloomreach offers a competitive salary, restricted stock units, and a comprehensive benefits package, including flexible working hours, remote work options, and various professional development opportunities. The company fosters a collaborative and supportive culture with a focus on employee well-being and growth.

Requirements

• 1-3 years of experience as a Salesforce Administrator, preferably within a SaaS or tech environment
• Hands-on experience with Salesforce configuration, and basic administration tasks (e.g., user management, permissions, data management, reports & dashboards, integrations)
• Business acumen with a focus on understanding revenue processes and aligning system functions to business needs
• Salesforce Certified Administrator or equivalent certifications
• Self-motivated and eager to expand your knowledge and technical expertise
• Strong desire to learn and grow within the role, staying up-to-date with tech-stack trends and new features
• Problem-solving mindset, with the ability to work independently and as part of a team
• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively
• A collaborative spirit with the ability to build strong working relationships across teams
• Ability to facilitate meetings and run professional training and development sessions

Responsibilities

• Deploy operating processes that drive compliance/efficiency and ensure rigorous adoption across the Go-To-Market organization
• Provide technical Salesforce support to end-users, diagnosing system issues and escalating complex problems when necessary
• Create, maintain, and update Salesforce documentation (user guides, process flows, system configurations) to ensure consistent knowledge sharing. Ensure system changes and updates are fully documented, and communicate updates to relevant teams
• Administer Channel Partnerships related tech-stack such as Channeltivity, Crossbeam, SuperGlue
• Conduct regular investigations into the current technical setup, identifying inefficiencies and proposing actionable solutions to improve processes. Research and recommend enhancements to workflows, reports, dashboards, and automations that align with business goals
• Collaborate with the Revenue Operations team on larger Salesforce initiatives such as system migrations, integrations, and upgrades. Assist in the testing and implementation of new Salesforce features and improvements

Preferred Qualifications

Ideally, but not necessarily, previous experience with PRM and other channel partnership software (e.g. Channeltivity, Crossbeam, SuperGlue)

Benefits

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location
• Everyone gets to participate in the company's success through the company performance bonus
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!
• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers