CRM Business Systems Analyst 3

Summary

Join MongoDB as a Business Systems Analyst (BSA) and translate business needs into technical solutions for our CRM suite (Salesforce, FinancialForce, Conga, and Xactly). Partner with cross-functional stakeholders and engineering teams to improve system performance and user adoption. This role requires a deep understanding of sales processes and Salesforce administration, including declarative and programmatic development. The position offers remote work in India and the opportunity to contribute to a fast-growing organization. You will be responsible for driving NPI implementations, leading design workshops, creating business requirement documents, and orchestrating end-to-end solutions. MongoDB is committed to employee well-being and offers a supportive and enriching culture.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
• 5+ years techno-functional experience in designing, enhancing and supporting solutions on Salesforce and associated systems
• Working experience with Salesforce Sales and Service clouds, CPQ; knowledge of CLM is a plus
• Strong domain understanding of lead to opp, opp to quote and quote to cash processes with firsthand knowledge of a subscription business model and experience in process redesign and/or CRM implementation
• Comfortable in engaging with Admins and Engineers with functional knowledge
• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders
• Experience integrating Salesforce with other applications
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem-solving, and decision-making skills
• Ability to work on multiple tasks and deliver results with ambitious timelines

Responsibilities

• Deep understanding of Salesforce CPQ, Sales, Service Cloud & CLM tools
• Drive NPI implementations for a fast growing organization
• Lead Discovery & design workshops to identify stakeholders requirements. Proven experience working with multiple stakeholders to understand their goals and help define system solutions
• Creating business requirement documents (BRD), functional requirements, lucid charts, wireframes & accurately translating business Requirements into system functionality requirements
• Grooming user stories augmenting clear user story acceptance criteria, points, etc
• Orchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycle
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions
• Collaborate with key constituents in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and the user training
• Knowledge and experience with Agile and DevSecOps methodologies
• Proven analytical and problem-solving ability to grasp concepts quickly and deliver results against ambitious timelines
• Hands on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etc. will be a plus

Preferred Qualifications

Certified Salesforce Administrator/Sales Cloud/Service Cloud/ CPQ Specialist preferred

Benefits

From employee affinity groups, to fertility assistance and a generous parental leave policy