Business System Analyst

Summary

Join our collaborative team of Customer Experience Business Systems Analysts at Zuora, a company revolutionizing customer experience in the SaaS industry. As a Customer Experience Business Systems Analyst, you will optimize customer interactions, enhance user experiences, and leverage tools like Salesforce and Zuora to drive efficiency and customer satisfaction. You will analyze and enhance Lead-to-Opportunity business processes, design and implement innovative solutions, and streamline processes for increased efficiency. This role requires a strong analytical and problem-solving mindset, tackling complex challenges and integrating new technologies. Continuous learning and growth are encouraged, with opportunities to expand expertise in AI, business analysis, and SaaS technologies. This hybrid position offers a blend of remote and in-office work.

Requirements

• 5+ years of experience as a Business Systems Analyst in a SaaS environment, with a focus on customer experience
• Proven track record of optimizing business workflows to enhance user interactions and drive operational efficiency
• In-depth knowledge of business architecture, technology customization, and integration solutions
• Salesforce Administrator Certification and demonstrated expertise in leveraging Salesforce as a central application
• Strong analytical and problem-solving skills, with a history of successfully tackling complex challenges
• Experience in designing and implementing innovative solutions to improve business processes
• Familiarity with cutting-edge tools and technologies in the SaaS landscape
• Continuous learner with a commitment to staying abreast of the latest developments in technology and business analysis
• Demonstrated proficiency in Opportunity Management Lifecycle , including
• Lead qualification and conversion
• Opportunity creation and staging
• Forecasting and pipeline management
• Quote-to-cash (CPQ) integration
• Cross-functional handoffs between Sales, Customer Success, and Finance

Responsibilities

• Optimize customer interactions by analyzing and enhancing the Lead-to-Opportunity business processes
• Drive operational excellence through the design and implementation of innovative solutions
• Contribute directly to company objectives by streamlining processes for increased efficiency and reducing redundancy
• Leverage Salesforce and Zuora as a cornerstone application to enhance user experiences
• Tackle complex challenges, from integrating new technologies to optimizing business systems
• Continuously innovate, making an immediate impact on customer and employee satisfaction
• Expand expertise in business applications, analysis, and SaaS technologies for personal and professional growth
• Work with cutting-edge tools and technologies to shape the future of customer experience in the SaaS landscape

Benefits

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing