Salesforce Business Systems Analyst

Summary

Join Dandy, a rapidly growing tech company transforming the dental industry, as a Salesforce Business Systems Analyst. You will play a key role in ensuring the health and sustainability of our applications and systems. This position requires a deep understanding of business processes and the ability to translate operational needs into Salesforce solutions. You will manage essential administrative functions, serve as a liaison between users and vendors, and collaborate with stakeholders to establish efficient processes. The ideal candidate will have 3+ years of Salesforce administration experience in a high-growth startup environment, experience with B2B sales, and a strong commitment to continuous improvement. Dandy offers a wide range of benefits, including healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off.

Requirements

• 3+ years of Salesforce administration experience in a high-growth startup environment (SaaS work is highly preferred)
• Experience with B2B sales to SMB prospects
• Experience with marketing automation, sales enablement, and customer success platforms and implementing cross team business processes in technology
• Experience building outside-the-box solutions and cross-platform integrations
• Experience doing architecture-level systems design for new process involving multiple tools
• Commitment to continuous improvement and desire to learn new sales concepts via rigorous training
• Strong interpersonal skills that will enable stakeholder collaboration
• Experience with standard sales tools and a desire to explore and implement new tools to further streamline the sales process
• Overall track record of professional and academic success

Responsibilities

• Develop a deep, nuanced understanding of current and future business processes across Sales, Marketing, and Customer Success, translating complex operational needs into clear, actionable Salesforce solutions that drive efficiency and strategic outcomes
• Managing essential administrative functions such as user account maintenance reports and dashboards, workflows, and building infrastructure to automate and support routine tasks
• Taking ownership of Salesforce.com , Zendesk, Outreach.io data feeds, and other integrations
• Serving as a liaison between users, vendors, and application development teams
• Coordinating the triage, evaluation, scope, and completion of new requests
• Collaborating with key stakeholders to establish suitable processes to support administrative, development, and change management activities
• Working independently with members of the user community to define and document development requirements and drive solution design
• Maintaining and enhancing business workflows across the commercial organization
• Proactively identifying and escalating technical or process inefficiencies and collaborating with the team to implement improvements
• Identifying, troubleshooting, and resolving complex data issues across Salesforce, Zendesk, and both third-party and in-house systems
• Assisting in user training and developing Salesforce.com skills across the organization
• Documenting all Salesforce and Zendesk processes, workflows, and field management
• Evaluating Salesforce ecosystem tools to improve organizational processes

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off