Business Systems Analyst

Summary

Join Hitachi Digital as a Business & System Analyst, contributing to our IT & Application Department. This role requires deep expertise in Certinia Billing and Finance & Accounting ERP, encompassing expense management, accounts payable and receivable processes, revenue recognition, and reporting. You will collaborate with stakeholders, implement application changes, and drive enhancements. Responsibilities include supporting and maintaining Certinia applications, monitoring system performance, and troubleshooting issues. You will also manage billing processes within Salesforce, ensuring data integrity and providing technical support. The position demands strong analytical, communication, and organizational skills.

Requirements

• You'll have a minimum 3 years' experience as a Salesforce Administrator
• You'll have a minimum of 3 years' experience with Billing and Certinia Accounting (FinancialForce)
• Someone with a solid background in accounting practices, especially in accounts payable, accounts receivable and revenue recognition
• A demonstrated capability to work with business stakeholders to deliver effective technical solutions
• Agile delivery experience using methodologies like Scrum
• A qualification or degree in Computer Science, Accountancy or a related field is expected
• Analytical Skills: Excellent problem-solving abilities to address integration and user management challenges
• Strong attention to detail and data accuracy
• Communication Skills: Effective verbal and written communication skills
• Ability to convey technical information to non-technical stakeholders
• Organizational Skills: Strong organisation skills with the ability to prioritise tasks effectively
• Ability to work independently and as part of a team
• Interpersonal Skills: Strong collaborative skills to work with cross-functional teams
• Ability to provide user support and training with patience and clarity

Responsibilities

• Supporting, administering and maintaining Certinia Billing and Accounting applications
• Supporting month end closure financial processes
• Monitoring system performance, troubleshoot issues and ensure smooth operation
• Implementing and overseeing application changes and enhancements
• Integrate seamlessly with Certinia Accounting or your preferred ERP system
• Manage ordering, invoicing, cash application, and collections within the Salesforce platform
• Provide full visibility of customer billings to sales, customer service, and delivery teams, improving customer service and reducing disputes
• Automate your billing process, generate invoices accurately, and reduce payment processing time
• Accommodate one-time bills, recurring bills, payment schedules, and batch invoicing while ensuring sales tax compliance
• Automate accounting entries for seamless integration with legacy ERP systems or real-time posting to Certinia Accounting
• Applying and supporting the accounting practices within the Certinia applications; including Implement and Customize invoice formats for email or printing
• Revenue recognition engine
• Time management
• Backlog management
• Invoicing and currency matters
• Work in progress reporting and project economics
• Acting as a liaison between the business, finance and business relationship managers to understand and address application-related needs
• Providing technical solutions to meet business requirements
• Drive the development and enhancements of the application relating to finance and accounting matters
• Conduct user training sessions on application functionalities and best practices
• Offering technical support to internal teams regarding Certinia applications
• Developing and maintaining comprehensive documentation for application processes and configurations
• Ensuring data integrity and security within the applications

Preferred Qualifications

Experience with WIP and backlog reporting is desired

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing
• Flexible arrangements that work for you (role and location dependent)