Business Systems Lead

Summary

Join Affirm as a Lead Engineer and become an integral member of the Business Systems team within Servicing. You will collaborate with various teams to craft and deliver technical solutions, lead high-impact projects, and serve as the tech lead for a team of system leads. The ideal candidate will possess strong Salesforce expertise, project management skills, and exceptional communication. You will own and optimize Salesforce, set technical strategy, collaborate across teams, and act as a force-multiplier for your team. Responsibilities include maintaining integrations, developing best practices, collaborating with cross-functional teams, driving DevOps excellence, managing system enhancements, overseeing JIRA boards, developing system observability metrics, and providing training and documentation. This is a remote U.S. based position.

Requirements

• This position requires either equivalent practical experience or a Bachelor’s degree in a related field
• 5+ years of experience in Business Systems Engineering, Software or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment
• Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I)
• Experience implementing and improving Salesforce platform observability and availability best practices within platform
• You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work
• Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers
• Experience with Salesforce Service cloud functionality such as, Case Management, Knowledge Base, Omni-Channel, and Service Console configurations
• Deep understanding and hands-on experience in implementing and optimizing Service Cloud features like Skill-Based Routing, Entitlements, and Messaging for In-App and Web (MIAW), Einstein Gen AI for Service
• Familiarity with Lightning web components, Apex, BuildKite, Github and other development or CI/CD tools within Salesforce
• Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence
• Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL) and basic Apex development
• Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects
• Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution
• Excellent problem-solving and communication skills, with the ability to bridge technical and business needs
• Location -- REMOTE U.S

Responsibilities

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success
• You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects
• You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed
• You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes
• Maintain and Support the developed integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools ) to enable seamless Case Creations flows and automation
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2)
• Collaborate with cross-functional teams (Ops Excellence, Servicing, Product, Security, Engineering) to understand business needs and translate them into scalable system solutions
• Drive excellence and automation in DevOps leveraging the Salesforce Devops Center and/or GitHub actions
• Lightning Flows, Agentforce and other low-code tools to improve workflows and eliminate manual processes
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations
• Oversee JIRA boards for business systems projects, defining clear requirements, managing sprints, and ensuring timely execution
• Develop metrics into system observability, availability and performance
• Monitor system performance, troubleshoot issues, and drive continuous improvements
• Provide training and documentation to ensure high adoption and effective use of business systems

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount