ECP is hiring a
Business Systems Specialist

Summary

The job is for an Operations Specialist at ECP, a market-leading SaaS company that provides senior living communities with software solutions. The specialist will act as the HubSpot admin, identify areas for improvement, develop efficient processes within the CRM system, and work cross-functionally to ensure alignment with business objectives.

Requirements

• Bachelor's degree in business, marketing, data science, computer science, or a related field
• 1+ years of experience with a CRM as a power user or admin
• Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects
• Flexibility and adaptability to change
• Excellent communication and collaboration skills, with the ability to work effectively with a team
• Knowledge of the sales process and the company's target audience and goals
• Ability to conduct market and customer research to identify opportunities for growth
• Strong Microsoft Office skills

Responsibilities

• Act as HubSpot admin for our organization
• Support and create workflows, custom objects, custom properties, forms, web pages, landing pages and blog pages, pipelines, integrations, etc., to meet our business's needs
• Work cross-functionally with customer success, sales, business operations, finance, product, marketing teams, and other stakeholders, to identify and implement process improvements, share insights, and centralize information
• Manage and optimize the revenue operations process, from lead generation to customer acquisition and retention
• Deeply understand business problems and create the right solution to those problems. Be a thought partner, and execute on the solutions
• Ensure quality of data across systems. Make sure that we're getting good data and making good decisions
• Develop reporting to help our business leaders make informed decisions with improved visibility
• Identify opportunities to drive revenue, such as go-to-market strategies, tactics to streamline the customer lifecycle, and potential sales process improvements
• Use data and analytics to measure and improve performance, including tracking key metrics such as lead conversion, customer health, and retention rates
• Oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting
• Manage dashboards and build revenue forecasts so teams can easily understand business health and meet goals
• Stay up-to-date on industry trends and best practices

Preferred Qualifications

1-2 years of experience in revenue operations, consulting, banking, a tech start-up environment, or a related field is preferred