Business Systems Specialist

Summary

Join Vanta as a Business Systems Specialist and manage the internal support queue for GTM systems like Salesforce, Outreach, and LeanData. You will troubleshoot system errors, maintain data integrity using tools like DemandTools and DupeBlocker, and build Salesforce configurations. Collaborate with GTM and Finance teams to implement solutions. This role requires 2+ years of Salesforce experience, strong problem-solving skills, and attention to detail. Vanta offers competitive compensation, comprehensive benefits including 100% covered medical, dental, and vision, 16 weeks of parental leave, flexible work hours and location, and more.

Requirements

• Experience: 2+ years working with Salesforce, particularly in a support or administrative role
• Salesforce Administration Expertise: Hands-on experience with Salesforce administration, particularly in building and managing Flows and ensuring data quality
• Problem-Solving: Strong analytical and problem-solving skills to resolve system errors and optimize processes
• Attention to Detail: Ability to maintain high standards of accuracy and ensure data cleanliness
• Collaboration: Excellent interpersonal skills and the ability to work across teams and translate technical information for non-technical audiences
• Strong proficiency in Excel and comfortable with analyzing large data sets

Responsibilities

• Manage the internal support queue: Own and manage the support queue for GTM systems, including Salesforce, Outreach, Chilipiper, and LeanData, troubleshooting issues and resolving errors encountered by internal users
• Debugging: Identify, troubleshoot, and resolve system errors and technical issues to ensure system stability and functionality
• Maintain data cleanliness: Use tools such as DemandTools and DupeBlocker to manage deduplication efforts and ensure data integrity within Salesforce and related systems
• System configuration: Build and modify Salesforce Flows, validation rules, and other configurations. Create fields, objects, and automations to support business processes and company initiatives
• Collaborate cross-functionally: Work closely with stakeholders from GTM and Finance teams to troubleshoot issues and implement effective solutions

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney