Business Systems Data Specialist

Summary

Join BigCommerce as a Business Systems Data Specialist and contribute to the success of our SaaS platform by managing and ensuring the integrity of crucial data sets. This entry-level role involves collaborating with various teams to understand their data needs and build effective KPIs. You will maintain data quality, implement quality checks, and contribute to data governance. The position offers a pathway to senior roles in business or data architecture. This role requires experience with Salesforce.com and a strong analytical background. The ideal candidate is a systems thinker with excellent communication and problem-solving skills.

Requirements

• 3-5 years of experience in a data management, business systems, operations, or data governance role, ideally within a SaaS or technology-driven business
• Bachelor's degree in Business Administration, Information Systems, Data Science, or in a related quantitative field
• Fluent in English
• Experience working with Salesforce.com (preferably as a user or administrator) and familiarity with data management in a SaaS environment
• Strong analytical and problem-solving skills with attention to detail
• Basic understanding of business processes in marketing, sales, partnerships, and customer success functions
• Ability to see the big picture and understand how data and systems support business goals and cross-departmental functions
• Ability to collaborate effectively with cross-functional teams and communicate data requirements clearly
• Ability to display independent judgment to make decisions where no clear precedents exist; adjusts plans and deliverables with the right approvals and the business goals in mind
• Proficiency in Excel, Google Sheets, or other data tools to perform analysis and create reports
• Interest in data architecture and business systems
• Proven ability to ensure data accuracy, perform data audits, and implement quality control processes

Responsibilities

• Manage, maintain, and update data sets within Salesforce and other integrated systems, ensuring data accuracy and availability
• Input and oversee data in various platforms and business systems to support the overall business architecture, ensuring the data is available when needed
• Work closely with revenue operations teams that support marketing, sales, partnerships, sales development, and customer success teams to understand their data needs and ensure that their requirements are met
• Ensure that key data sets are structured to support the KPIs that drive performance across these teams
• Work closely with business stakeholders to ensure critical data is accessible for key decision-making and reporting
• Regularly audit and cleanse data across systems to maintain consistency, accuracy, and usability
• Identify discrepancies in data flows and work with the relevant teams to resolve them
• Implement quality checks and establish continuous monitoring processes to ensure ongoing data integrity
• Request new data collection, transformation, and reporting processes to adapt to evolving business requirements
• Support the integration of various business systems (CRM, marketing automation, sales platforms) by ensuring that data flows accurately across these platforms
• Assist in developing scalable data models and infrastructure to support reporting across the business
• Help define, enforce, and document policies for data collection, quality, and governance
• Ensure adherence to data privacy standards and compliance regulations
• Maintain documentation for all data management processes, ensuring transparency and consistency across teams
• Contribute to the design and implementation of KPIs to measure performance across marketing, sales, partner, and customer success teams
• Structure data sets to ensure they effectively support KPIs that drive decision-making
• Collaborate with business architects, system administrators, and data teams to align data sets with the overall business strategy
• Support change management efforts related to data by ensuring smooth adoption of new systems and processes across the organization
• Assist in documenting and improving data-related business processes to drive operational efficiencies
• Continuously monitor data quality, troubleshoot issues, and collaborate with technical teams to resolve data-related challenges in a timely manner

Preferred Qualifications

• Experience with eCommerce and/or SaaS subscription models and related metrics
• Data stewardship or Operations experience
• Understanding of data governance, data quality management, and business intelligence frameworks
• Excellent verbal/written communication and interpersonal relationship skills
• Excellent time-management skills
• Ambitious, self-motivated, goal-oriented, proactive, comfortable independently solving problems despite ambiguity and collaborating as necessary