Remote Business Value Consultant

Summary

Join Samsara's Business Value Strategy team as a Customer Success Manager to help expand the company's enterprise business by demonstrating significant ROI potential and positioning customers for long-lasting partnerships. This role collaborates with Sales, Product, Marketing, and Executive Leadership to grow revenue by identifying new areas of value for customers and driving a value mindset across the organization.

Requirements

• 3-5 years experience in management consulting, IT consulting, value engineering, and/or business operations
• Bachelor’s degree required
• Proven ability to build deep and empathetic working relationships with customers/clients and internal teams
• High aptitude and enthusiasm for complex problem solving utilizing modeling, including advanced Excel and Powerpoint skills
• Structured thinker with an eye for value and attention to detail
• Self-starter who enjoys owning projects independently and thrives in an unstructured, change-heavy environment
• Experience managing programs across cross-functional teams, building processes and driving impact/results
• Strong quantitative, communication, and presentation skills

Responsibilities

• Align customer and internal stakeholders on the main sources of value (efficiency, safety, sustainability) that a prospective customer will receive by using Samsara’s products
• Support existing customers by quantifying value realized by utilizing Samsara products and identifying areas of potential opportunity to maximize additional business value
• Conduct quantitative analysis, ROI modeling, and help manage trials to demonstrate value at scale through a Samsara deployment
• Consult with customers on best practices in change management, technology implementation, customer experience, and other topics critical to program success
• Present insights and recommendations to customer execs and senior internal stakeholders
• Lead Business Value initiatives to drive operational excellence, lift engagement quality, and embed value throughout the broader organization
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more