Call Center Associate

Summary

Join Business Wire, a Berkshire Hathaway company, as an Accounts Receivable Specialist! You will be responsible for handling all incoming client inquiries, resolving account issues, and ensuring accurate and timely processing. This role requires strong communication, problem-solving, and customer service skills, along with experience in accounts receivable. You will collaborate with internal teams to meet client needs and maintain accurate records. Business Wire offers a competitive salary, remote work options, excellent health benefits, a fitness allotment, tuition reimbursement, a 401(k) plan, and generous paid time off.

Requirements

• Well-rounded knowledge of accounts receivable processes including billing, cash receipts and collections
• Strong math, typing, and computer skill, especially with Microsoft programs
• Excellent verbal and written communication, research, problem solving, and time management skills
• High level of accuracy, efficiency, and accountability
• Attention to detail
• Ability to build relationships with clients and internal departments
• Previous experience providing excellent customer service in a fast-paced environment
• Proficient in standard business applications including Microsoft Office (Word, Excel)
• Working knowledge of a CRM system, preferably Salesforce

Responsibilities

• Field incoming calls from clients internally and externally, including any account inquires
• Review onboarding of new or returning customers and activate accounts
• Act as liaison between external and internal clients to ensure that all needs are met
• Provide clients with detailed account information, which may include copies of invoices, statements and detailed reconciliations when appropriate
• Resolve any client disputes that may include extensive research and rebilling
• Partner and communicate effectively with internal clients including newsroom, sales, operations and other finance teams to ensure all requests are handled accurately and efficiently
• Implement contract terms on client accounts, including but not limited to discounts
• Create and maintain directive notes on client accounts as well as update client information as requested
• Obtaining information from other departments to ensure records are accurate and complete
• Work as a team member to provide outstanding customer service and support

Preferred Qualifications

• BA/BS degree, or international equivalent, and customer service experience
• 1 year of relevant experience

Benefits

• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!