Premier Media is hiring a
Customer Service Representative

Summary

The job description is for a Customer Service Representative position at KO Storage, a remote role offered by Premier Media. The role involves handling customer service calls, managing transactions, and conducting sales calls with a flexible schedule including weekends. The company offers benefits such as remote work, paid leave days, quarterly bonuses, yearly salary increases (based on performance), and opportunities for growth.

Requirements

• You have excellent interpersonal skills and the ability to communicate clearly with customers
• You must be detail-oriented, organized, and able to multi-task
• You must be able to complete all tasks in a timely manner
• You are a critical problem solver who enjoys finding solutions to challenges
• You can effectively communicate with people at all levels and from various backgrounds
• You are versatile, flexible, and willing to work within changing environments with enthusiasm
• You have a minimum of 2 years of experience working in customer service, sales, call center, or collections environments

Responsibilities

• Provide a caring, reliable, and knowledgeable first contact point for KO Storage
• Efficiently manage customer move-ins, move-outs, and payment processing for our self-storage facility, ensuring seamless transactions and a high level of customer satisfaction
• Reviewing accounts daily and maintaining all work queue assignments
• Conducting persuasive and informative phone sales calls to potential customers interested in our self-storage services, effectively communicating the features and benefits of our storage solutions
• Utilizing strong interpersonal skills to build rapport with customers over the phone, understanding their storage needs, and tailoring sales pitches to match the unique requirements of everyone
• Managing a high volume of inbound calls, outbound calls, emails, and web chats, consistently meeting or exceeding targets through effective communication and a customer-centric approach
• Employing active listening techniques to identify customer concerns and objections, and skillfully addressing them to overcome obstacles and secure successful outcomes
• Maintaining accurate and up-to-date customer records in the CRM system, ensuring that all interactions and sales activities are well-documented
• Providing exceptional customer service during the sales process, ensuring customer satisfaction, and fostering long-term relationships that contribute to the growth and success of our self-storage business

Benefits

• Working completely remote
• Location independence
• 15 Paid leave days
• Quarterly bonus
• Yearly salary increase policy (based on performance)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team