SupportNinja is hiring a
Customer Service Representative
SupportNinja
π΅ ~$41k-$45k
πRemote - United States
Please let SupportNinja know you found this job on JobsCollider. Thanks! π
Summary
The Customer Service Representative is responsible for handling customer inquiries via phone, email, or chat, maintaining customer accounts, exhibiting a positive attitude towards customers, and providing feedback on processes. They must have a high school diploma or GED, be at least 18 years old, have at least 1 year of customer service experience, good communication skills, the ability to multitask, prioritize, and manage time effectively, and proficiency in PC operation and navigation.
Requirements
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Minimum of 1 year of experience in customer service
- Good communication skills, verbally and written
- Customer orientation and ability to adapt/respond to different types of customers
- Ability to multitask, prioritize and manage time effectively
- Proficient in PC operation and navigation
Responsibilities
- Respond promptly to customer inquiries via phone, chat and/or email
- Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
- Maintain customer accounts by recording account information and documenting interactions
- Exhibit a positive, empathetic and professional attitude towards customers at all times
- Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
- Provide feedback on the efficiency of processes
Preferred Qualifications
- Call center or BPO experience
- Experience supporting customers on all channels - voice calls, chat and email
Benefits
- Competitive compensation
- Medical, dental and vision insurance
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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