Customer Service Representative

Summary

The job involves handling customer inquiries and managing resources for a Customer Service Representative role at SunSource. The candidate should have a 2-year degree in fluid power or industrial technology and at least 2+ years of customer service experience.

Requirements

• Education: a minimum 2-year degree in fluid power or formal training in industrial technology or related field
• Experience: 2+ years of customer service experience in a manufacturing or distribution environment. Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs

Responsibilities

• Approach - process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules
• Develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base
• Demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems
• Demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing
• Demonstrate basic knowledge of SunSource technology and services offerings