Campaign Manager

Summary

Join our Pipeline360 Professional Services team as a Campaign Manager and become the primary point of contact for our clients. You will partner with sales and internal teams to ensure successful campaign execution, optimization, and reporting. This role requires strong client management, project management, and data analysis skills. You will be responsible for building and maintaining client relationships, addressing client inquiries, and proactively identifying opportunities for improvement. The ideal candidate has 2-3 years of experience in a client-facing role within SaaS or media, proficiency in Salesforce and Excel, and excellent communication skills. This is an exciting opportunity to work directly with clients and contribute to their success.

Requirements

• 2-3+ years experience in Customer Success, Professional Services, or equivalent client facing role, preferably working with a SaaS or Media vendor
• 1+ years experience with Salesforce or other CRM platforms
• Advanced proficiency in Excel and PowerPoint
• Knowledge of Pipeline360/Integrate or similar B2B media offerings
• Willingness to travel for client visits as required
• Strong attention to detail
• Strong oral and written communication skills
• Expert project management skills
• Ability to utilize resources efficiently
• Desire to work collaboratively with leadership team
• Strong time management skills
• Strong quality assurance skills
• Ability to drive customer conversations towards successful outcomes
• Monitor team reporting

Responsibilities

• Serve as the first point of escalation for all client campaign inquiries and custom requests
• Partner with sales leaders and act as a trusted advisor for all client campaign needs
• Partner with the Global Campaign Operations team to ensure frequent updates across all assigned client accounts are delivered
• Enhance the value of our products and services while cultivating trusted advisory relationships with assigned clients
• Coordinate campaign execution using integrated tools and technologies for demand generation and display platforms
• Establish a regular cadence with internal teams and key customer stakeholders to track achievement of agreed upon business objectives
• Act as the point of contact and launch manager for client campaigns
• Transform campaign data into actionable insights, offering solutions aligned with clients' technical and business objectives
• Create presentations and lead KOC, QBR, etc. calls directly with clients regarding Campaign Strategy and execution
• Proactively spot optimization opportunities and partner with sales to develop strategy and partnership with clients
• Lead clients (new and existing) through Pipeline360/Integrate, overseeing implementations, integrations, maintenance, and expansion
• Swiftly address various client requests. Facilitate communication among internal departments, providing updates on status, technical requirements, campaign progress, and issue resolution
• Identify cross-functional resources to implement sustainable solutions
• Use data analysis to identify how your team will meet company objectives and arrive at the best opportunities for success
• Collaborate with peers to create and enforce best practices for the team and for campaign processes
• Act as an extension of the team to ensure client happiness
• Other duties as assigned