Remote Care Coordinator, Veterinary

Summary

Join Bond Vet as a Remote Care Coordinator and provide exceptional client experiences while answering high volumes of incoming calls and emails. Utilize multiple programs and platforms to document client interactions and assist with administrative tasks.

Requirements

• Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry
• Strong ability to manage and prioritize a significant volume of emails on a daily basis
• Proficiency in call routing and effective communication with team members to ensure seamless client interactions
• Experience with administrative tasks, including appointment scheduling and rescheduling
• Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire

Responsibilities

• Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients
• Review and respond to a high volume of emails focused on sending and receiving medical records
• Triage and route calls to virtual nurses or clinic team members if needed
• Assist with various administrative tasks such as clinic reschedules

Benefits

• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
• Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond, discounted Bond Vet services for pets
• Dedication to your financial future: 401k match and competitive pay: starting pay is $16-18/hr