SMU Business Intelligence and Analytics is hiring a
Care Coordinator

Summary

The job is for a Care Coordinator at SonderMind, a company offering mental health services. The role involves providing primary support to clients, utilizing technologies, and working with external partners. Successful candidates should have strong communication skills, problem-solving abilities, and be open to feedback.

Requirements

• Bachelor's degree or equivalent experience
• Strong desire to assist clients and provide support to those seeking mental health care
• Ability to work with people in vulnerable situations
• Strong communication skills, both written and verbal
• Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
• Strong problem-solving skills and attention to detail
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results
• Openness to feedback and a commitment to personal and professional development

Responsibilities

• Provide primary support for clients seeking care to manage their mental and behavioral health wellness
• Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care
• Utilize a consultative approach to assist with identifying the correct provider for care
• Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary
• Interact with external partners and healthcare systems to ensure access to care
• Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care
• Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members

Benefits

• The anticipated salary rate for this role will be $21.64 per hour
• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!