Care Operations Specialist

Summary

Join Pearl Talent as a fully remote Care Operations Specialist, working 40 hours a week (8 AM-5 PM EST) and providing exceptional patient care. You will be the first point of contact for patients, handling inquiries, scheduling appointments, and managing patient records. This role requires excellent communication, attention to detail, and experience in patient intake or healthcare customer service. Pearl offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and a flexible work-life balance. The position is open to candidates worldwide with availability during Eastern Time hours. We are looking for individuals passionate about delivering compassionate, patient-centered care.

Requirements

• Excellent communication skills with a warm, empathetic, and professional speaking style
• Experience in patient intake, scheduling, or healthcare customer service
• High attention to detail to ensure accuracy in patient records and scheduling
• Tech-savvy and adaptable, comfortable with EMR systems, scheduling software, and CRM tools
• Ability to handle high call volumes while maintaining professionalism
• Process-driven and proactive, always seeking ways to improve workflows
• Trustworthy and compliant, with a solid understanding of HIPAA regulations

Responsibilities

• Serve as the first point of contact for patients, ensuring a welcoming and professional experience
• Collect and verify patient information while maintaining accuracy and confidentiality
• Schedule appointments efficiently, ensuring all necessary details are recorded
• Conduct initial patient screenings and direct them to the appropriate provider or service
• Manage and update patient records in EMR (Electronic Medical Records) systems
• Respond to inquiries via phone, email, and chat with empathy and professionalism
• Provide pre-appointment guidance, ensuring patients understand documentation requirements and next steps
• Collaborate with healthcare providers, insurance coordinators, and administrative staff to ensure smooth patient flow
• Maintain strict confidentiality and compliance with HIPAA regulations
• Identify process gaps and suggest workflow improvements to enhance efficiency
• Get familiar with EMR systems, scheduling platforms, and CRM tools
• Shadow patient calls and review common patient inquiries
• Understand the intake process from first contact to appointment confirmation
• Complete HIPAA and compliance training
• Engage in mock patient interactions to refine communication and troubleshooting skills
• Meet with healthcare providers to understand services and patient needs

Preferred Qualifications

• Background in medical or healthcare administration
• Familiarity with medical terminology to better assist patients and providers
• Experience with healthcare insurance processes

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance