The Honor Foundation is hiring a
Care Pro Relationship Manager

Summary

Join Honor, a remote-friendly company that combines high tech with high-touch to deliver better home care for aging adults, as a Care Pro Relationship Manager. This role involves developing and executing a consistent ongoing staffing strategy, providing exceptional service to Care Pros, coordinating closely with Client Managers, and partnering across Honor to deliver a seamless experience.

Requirements

• 3+ years of experience working in a complex client or patient management position or demanding customer service role
• At least 1 year of training and experience in direct health care service delivery with at least 1 year within the last 5 years of supervisory or administrative management experience in home health care or a related health program
• Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
• Flexibility and availability to occasionally respond on evenings or weekends
• Prior experience in operations and/or healthcare/homecare a plus
• Lives within 1 hour of Las Vegas, NV

Responsibilities

• Oversee and execute market staffing strategy
• Develop and manage market ongoing staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative ongoing staffing processes (e.g. bundles, timing, etc.)
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best ongoing scheduling match possible
• Collaborate closely with Market Recruiter to ensure new CP hires are onboarded in a timely manner
• Provide exceptional service to Care Pros by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit
• Build relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients, and foster Care Pro retention
• Align with Client Manager on daily and weekly market priorities
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner
• Share critical feedback and updates from Care Pros that impact Client Manager workflows
• Support Client Manager on partner communication, COVID related tasks, or billing / collections efforts as needed
• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Pros, including triaging tickets and delegating work
• Work with the market team to manage real-time questions, issues, or changes relating to clients
• Work directly with Market Owner to ensure consistent CP performance management experience
• Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training

Benefits

• Remote work
• Health insurance (zero cost plans for employees)
• Dental and vision coverage
• Short Term Disability, Long Term Disability, and Life Insurance (fully employer paid)
• Generous time off program
• Mental health benefits
• Wellness program
• Discount program