The Honor Foundation is hiring a
Care Pro Relationship Manager

Summary

Join Honor, a remote-friendly company that's revolutionizing home care for aging adults, as a Care Pro Relationship Manager. This role involves developing and executing a consistent staffing strategy, providing exceptional service to Care Pros, coordinating with Client Managers, and partnering across Honor to deliver a seamless experience.

Requirements

• 3+ years of experience working in a complex client or patient management position or demanding customer service role
• Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
• Flexibility and availability to occasionally respond on evenings or weekends

Responsibilities

• Oversee and execute market staffing strategy
• Develop and manage market ongoing staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative ongoing staffing processes (e.g. bundles, timing, etc.)
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best ongoing scheduling match possible
• Collaborate closely with Market Recruiter to ensure new CP hires are onboarded in a timely manner
• Provide exceptional service to Care Pros
• Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit
• Build relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients, and foster Care Pro retention
• Coordinate closely with Client Manager to execute care delivery
• Align with Client Manager on daily and weekly market priorities
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner
• Share critical feedback and updates from Care Pros that impact Client Manager workflows
• Support Client Manager on partner communication, COVID related tasks, or billing / collections efforts as needed
• Partner across Honor to deliver a seamless experience
• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Pros, including triaging tickets and delegating work
• Work with the market team to manage real-time questions, issues, or changes relating to clients
• Work directly with Market Owner to ensure consistent CP performance management experience
• Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training

Benefits

• Base pay is just a part of our total rewards program
• Honor offers equity and 401K with up to a 4% match
• We provide medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option
• We offer a generous time off program
• Mental health benefits
• Wellness program
• Discount program