Carrier Operations Representative

Summary

Join Zelh, a fast-growing outsourcing company, as a Carrier Operations Representative! Collaborate with Carrier Sales Representatives to ensure smooth and timely service for customers and carriers. This high-volume role involves managing shipment information, monitoring carrier communications, and proactively addressing issues. You will need experience in carrier sales, freight brokerage, or logistics coordination in the US market, strong communication and negotiation skills, and proficiency in TMS software. The position offers a competitive salary, flexible work arrangements (office or remote), paid time off, English courses, and a supportive team environment.

Requirements

• Previous experience in carrier sales, freight brokerage, or logistics coordination on the US market
• Strong negotiation skills with the ability to build rapport and influence others
• Excellent communication and interpersonal skills
• Proficiency in transportation management systems (TMS) and other relevant software
• Proven ability to build productive internal and external partnerships
• Able to collaborate effectively with colleagues across departments
• Comfortable handling multiple tasks and using technology efficiently
• Willingness to learn about freight markets, carrier types, and transportation trends
• Excellent verbal and written communication skills; fluent in English
• Highly detail-oriented and accurate in work
• Able to work confidently and effectively in a fast-paced environment

Responsibilities

• Accurately update and document shipment statuses in internal systems
• Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs
• Contact carriers to obtain time-sensitive updates and log information appropriately
• Manage team email, responding to both internal and external requests in a timely manner
• Proactively identify and communicate issues to relevant teams for quick resolution
• Assist Carrier Sales Representatives by ensuring smooth operations across their book of business
• Collaborate with internal departments and maintain a professional attitude while working under pressure
• Stay informed about industry trends, including seasonal and geographic freight dynamics
• Be open to learning and mastering the company’s proprietary technology and systems
• Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success
• Support co-workers and management by fostering a collaborative work environment

Benefits

• Competitive Salary in USD
• Office or remote mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided
• Fragrant coffee from the barista in the office