New Business Manager

Summary

Join Twilio's Social Impact Sales team as the New Business Manager! Lead a team driving revenue and growth within the social impact sector. Manage strategic accounts, develop account strategies, and collaborate with various Twilio teams. You will be responsible for forecasting, achieving goals, and presenting to executive management. This remote UK-based role requires experience in field sales management within communications or SaaS, along with a proven track record of success. The ideal candidate will possess strong leadership, analytical, and communication skills.

Requirements

• Requires prior field sales management in communications, CPaaS or SaaS company
• 5+ years of combined experience in field sales, strategic selling, sales leadership, managing or leading quantitative, highly analytical products and solutions for customers and teams
• Experience in supporting social impact, HLS, or public sector focused on engaging organizations to utilize technology to increase their mission scale
• Comfortable working with nonprofits, HLS, and public sector and highly technical leaders, while influencing their understanding and building supportive partnerships
• Analytical account development strategy based on using data to find opportunities and prove value
• Demonstrated track record of managing team business forecasts and financial models
• Entrepreneurial mindset with appetite to define processes and build programs
• Record of delivering revenue and gross profit results with CPaaS, SaaS or communications technologies
• Excellent verbal and written communication skills
• Bachelor’s Degree or equivalent years of experience

Responsibilities

• Manage and expand strategic social impact customer accounts, including nonprofits, social enterprises, and government agencies, at all levels (strategic, net new and self-service)
• Develop, drive, and execute account strategy with your team to consistently deliver strong revenue, gross margin, and gross profit results
• Manage and lead the Social Impact global sales development team
• Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio
• Grow pipeline in collaboration with Marketing and Demand Gen Teams as well as individual team prospecting in the assigned territory/vertical
• Serve on a cross-functional account team with representatives from partner alliances, , SE, product, operations, marketing, support, and social and environmental impact team members
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
• Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners

Preferred Qualifications

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms
• Domain expertise from collaborating with nonprofits and social enterprises encompasses areas such as donor optimization, mission communication, volunteer recruitment, and program promotion with a focus on impact measurement
• Twilio sales leadership experience
• Software, SaaS, CPaas or PaaS selling experience

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program