Order Operations Specialist

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as an Operations Specialist supporting our Operations, Sales, and Finance teams in Atlanta. This remote position, open to Mexico-based candidates, requires meticulous attention to detail, strong problem-solving skills, and the ability to manage multiple tasks effectively. You will process and ship customer orders, respond to inquiries, partner with the inventory team, troubleshoot system errors, and identify process improvements. This role offers opportunities for career growth within a fast-paced, supportive environment. Samsara values teamwork, customer success, and a growth mindset. The position is ideal for those seeking to make a real-world impact and contribute to a dynamic, innovative company.

Requirements

• 1-2+ years experience as an Operations role, with experience in a similar industry
• Intermediate skills in GSuite or MS Office
• Fluency in both English and Spanish (verbal and written)

Responsibilities

• Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with Sales team
• Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance team within established SLA’s
• Partner with Inventory team to ensure inventory accuracy
• Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution
• Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers
• Identify opportunities for process improvements, collaborate with cross functional partners, and create implementation of new process/policies
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience
• Zendesk experience

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund