Carrier Operations Specialist

Summary

Join Shippo, a leading shipping platform, as a Carrier Operations Specialist and contribute to the success of e-commerce businesses by managing pricing operations, investigating variances, and supporting carrier rate card implementations. You will work closely with various teams, including Finance, Product, and Engineering, to ensure accurate pricing and seamless reconciliation workflows. This role requires strong analytical skills, a proactive mindset, and the ability to solve complex problems in a data-rich environment. You will be responsible for tasks such as variance investigations, dispute resolution, rate card management, and process improvement. The ideal candidate will have experience in operations, pricing, logistics, or a related field, along with proficiency in SQL, Looker, Databricks, and other relevant tools.

Requirements

• Working knowledge of SQL for querying and validating data
• Experience using Looker and Databricks for analytics and reporting
• Proficient with Jira for tracking workflows and Salesforce for carrier data
• Strong command of GSuite tools (Sheets, Docs, Slides)
• Comfortable working in Slack for daily communication
• Strong analytical mindset and self-starter attitude
• Proven ability to take initiative and drive resolution independently

Responsibilities

• Variance Investigations & Dispute Resolution
• Support end-to-end investigations into pricing discrepancies, identifying root causes and ensuring resolution
• Analyze Carrier pricing variances and partner with Finance on data reconciliation and dispute outcomes (USPS, FedEx, UPS, etc)
• Maintain detailed variance reports and provide clear visibility to internal stakeholders
• Develop SOPs and playbooks to drive consistency and reduce manual processes
• Collaborate cross-functionally to fix recurring issues and improve workflows
• Rate Card & Pricing Operations
• Manage the rate card / pricing setup and QA lifecycle, ensuring clean and accurate data ingestion
• Format, validate, and maintain rate cards; resolve data issues in collaboration with internal teams
• Work closely with the RATE Team, Finance, and Engineering to streamline pricing workflows
• Support carrier contract hosting and implementation efforts
• Problem-Solving & Generalist Thinking
• Identify process gaps or data issues proactively—don’t wait for instructions
• Take ownership of challenges, even those outside your direct scope
• Work cross functionally across operations, product, and finance to uncover and address inefficiencies
• Maintain a systems-level view to understand the broader impact of your work
• Thrive in a fast-paced environment with evolving priorities
• Process Improvement & Data Analysis
• Use SQL (basic level is fine) to query and validate pricing data
• Leverage Looker and Databricks for variance monitoring, reporting, and dashboard creation
• Propose process enhancements and automation opportunities to improve operational efficiency
• Maintain documentation including Jira tickets, SOPs, and knowledge bases

Preferred Qualifications

• 2-5 years of experience in operations, pricing, logistics, or a related field
• A generalist mindset—willing and eager to take on diverse challenges
• Familiarity with carrier pricing, rate card processes, or financial reconciliation is a plus
• Experience working in high-growth, fast-changing environments
• USPS or other small parcel experience a strong plus

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide shutdowns during winter
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings