Logistics Operations Specialist

Summary

Join our client, a rapidly growing logistics provider, as a Logistics Operations Specialist. You will play a crucial role in ensuring seamless freight movement, customer satisfaction, and fleet performance. This multifaceted position involves managing dedicated customer accounts, brokerage dispatching, driver management, and fleet maintenance. You will utilize cutting-edge TMS platforms, ELDs, and load boards to optimize operations and achieve key performance indicators. The position offers a competitive salary, remote work flexibility, and a supportive team environment. The work schedule is Monday-Friday, 6 am - 3 pm PST.

Requirements

• A master communicator (verbal and written) who builds trust with customers, drivers, and carriers
• Organized and calm under pressure, with stellar multitasking and problem-solving skills
• Tech-savvy, with hands-on experience using TMS platforms (e.g., McLeod, DAT, Truckstop), ELDs (e.g., Samsara, KeepTruckin), and load boards
• A relationship-builder who thrives on collaboration and driving efficiency

Responsibilities

• Account Management for Dedicated Customers (40%): Own customer accounts as the primary point of contact, fostering trust and delivering top-tier service
• Manage daily freight movements, monitor schedules, and ensure on-time pickups/deliveries
• Resolve issues (delays, damages, accessorials) proactively with drivers and customers
• Forecast capacity, optimize routes/backhauls, and track KPIs (on-time delivery, cost per mile)
• Update TMS with load statuses, BOLs, and PODs; support pricing and service-level agreements
• Brokerage Dispatching (30%): Post loads to load boards, book carriers, and negotiate rates for profitable margins
• Track and trace loads in real-time, troubleshoot issues, and ensure compliance (insurance, safety ratings)
• Communicate with shippers, receivers, and carriers to resolve delays and maintain service quality
• Maintain accurate TMS records and documentation (rate confirmations, PODs) for audits
• Driver Management/Dispatching (20%): Serve as the go-to for company drivers (dedicated/OTR), providing trip details and real-time support
• Monitor ELD logs for compliance, coach drivers on performance, and address issues (breakdowns, violations)
• Build strong driver relationships to boost retention; assist with pay, home time, and equipment needs
• Track driver KPIs (fuel efficiency, safety) and update TMS with trip data and documentation
• Fleet Maintenance (10%): Oversee preventative maintenance, repairs, and DOT inspections to keep trucks compliant and reliable
• Schedule and document services, track costs, and implement cost-saving strategies
• Monitor truck performance and driver behavior via telematics; report on downtime and repair trends

Preferred Qualifications

• Knowledge of freight operations, rate structures, and DOT regulations is a big plus
• Comfortable with KPIs, data analysis, and optimizing processes

Benefits

• Competitive Salary in USD
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility
• Remote mode of work