Remote Carrier Partnership Strategy Leader

Summary

Join our team as a leader to drive Carrier Sales and Growth strategy, working with Benefits organization to create meaningful Insurance Carrier business reviews, establishing expanded Carrier relationships, influencing product GTM HI strategy, and providing recommendations to maximize Gusto commission opportunities.

Requirements

• 8+ years of relevant work experience in operating roles at growing startups, biz ops roles, and/or consulting with business problem solving training
• 2+ years leading other managers, setting strategic vision, and empowering high-performance teams
• Prior experience working with customer-facing teams
• Experience with SaaS and SMBs. Fintech a plus

Responsibilities

• Drive strategy for adoption and retention initiatives that mutually benefit both our customers and Gusto, with a focus on connecting the digital efforts to human intervention
• Drive digital-first efforts originating from team insights, leveraging technology to enhance customer experience and outcomes
• Translate digital initiatives and insights into actionable strategies for our customer-facing teams
• Strong ability to leverage data to produce insights - with a track record of putting those insights into motion
• Take the lead in annual and mid-year planning processes, aligning team objectives with company goals and priorities
• Act as the connective tissue between teams, leveraging cross-functional expertise to drive holistic adoption and retention initiatives
• Serve as the point of contact for major cross-functional launches, ensuring seamless coordination and alignment
• Willingness to be both strategic and also get into the weeds to drive success

Benefits

• Health insurance
• 401(k)s
• Expert HR
• Team management tools