Carrier Relations Manager

Summary

Join Vonage and lead the strategic direction and coordination of new API connectivity globally within the Carrier Management Team. This newly created role requires mastery of leadership skills to drive growth of advanced network APIs in Africa. As Carrier Relations Manager (Africa), you will develop a world-class team focused on creating best-in-class network connectivity and innovation. Key responsibilities include creating and leading the plan for African coverage, contracting with CSPs/MNOs, identifying and driving scalable systems and processes, building strategic relationships, supporting go-to-market activities, collaborating with internal teams, and presenting Vonage at industry events. The ideal candidate possesses extensive experience in carrier relations, strategic thinking, leading complex projects, and knowledge of the cloud communications industry and API marketplaces. Vonage offers competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Requirements

• Knowledge and experience of in Carrier Relations in the region for SMS, RCS, Voice and Number services
• Highly evolved strategic mindset capable of driving new initiatives from ideation to execution
• Experience leading complex commercial projects involving extended virtual teams
• Knowledge of the cloud communications industry (UCaaS/ CCaaS and /or APIs)
• Deep knowledge of how the API marketplace is regulated, operated and managed
• Experience working directly with the world’s largest digital brands
• Extensive experience working directly with Carriers (CSPs) in the region
• Strong presentation, communication and interpersonal skills
• Fluent in English and French language skills

Responsibilities

• Create, own, and lead the plan for coverage in Africa ensuring Vonage has the best connectivity products and services to meet our customers' needs
• Contracting with CSPs/MNOs for SMS, RCS, Voice and Numbers connectivity in the region
• Identify and drive systems and processes that enable Vonage to scale new connectivity with Carriers and Partners
• Build and maintain strategic relationships with CSP leaders, industry regulatory bodies and key vendor partners
• Support service Go-to-Market activities at Vonage and externally
• Work with Vonage Sales. Product, Legal, Operations, Engineering teams to enhance services and operating models and product
• Presenting Vonage at industry events (MEF, RCS, GSMA) and CSP/MNO engagements

Benefits

Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement