Catalog Management Consultant

Summary

Join Coupa's Catalog Management team as a Consultant and play a key role in guiding client configurations for managing and maintaining catalogs and forms within the Coupa platform. You will act as the primary point of contact for customers, providing support and communicating project updates. This role requires strong project management skills, experience with eCommerce platforms, and the ability to manage complex content topics. You will collaborate with cross-functional teams and stakeholders to deliver projects according to quality standards. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact. The role involves working autonomously and collaboratively, leveraging experience in managing suppliers and defining processes for content management.

Requirements

• More than 5 years of experience in the IT Project Management, industry, and administration of a catalog management operation, demonstrating expert knowledge of catalog and procurement processes or similar
• Education: Bachelor’s degree or better (or equivalent experience)

Responsibilities

• Act as the primary point of contact for Content Management customers, regularly communicating success metrics and updates on the most complex initiatives
• Customer and supplier interaction and support for complex content topics, including the ability to manage expectations across executive, management and working levels
• Documentation of best practices and in regularly scheduled webinars for customers and clients
• Capable and willing to develop processes to streamline the content management process
• Collecting, interpreting, and pre-processing data: Gathering, cleaning, and analysing large datasets from various sources
• Defining project scope, goals, and deliverables, while planning, organizing, and managing IT projects from initiation to completion
• Developing and documenting project and transition plans, including timelines, tasks, resource allocation, process workflows, and training materials
• Monitoring project progress, identifying risks, and implementing mitigation strategies
• Ensuring that projects are delivered according to quality standards and within scope, conducting project evaluations, reporting on project outcomes, and creating comprehensive reports that communicate findings and insights to stakeholders
• Collaborating and communicating with cross-functional teams: Working closely with other Coupa departments, and other stakeholders to understand business needs and provide data-driven solutions

Preferred Qualifications

• Demonstration of the Coupa Core Values in every aspect of their work with customers, suppliers, and colleagues
• Knowledge of the Coupa Core Platform, especially catalog management or other eCommerce platforms that handle content management (including products, pricing, descriptions, attachments, tags, etc.)
• Able to consult with executive customer personnel, demonstrate knowledge and experience and become a trusted advisor
• Dedicated, methodical, team-oriented, and customer-oriented individual
• Advanced time management and organisational skills
• Able to handle concurrent projects along with customer escalations
• Proven experience in managing IT projects, preferably in a similar industry or domain
• Strong knowledge of project management methodologies and tools
• Ability to effectively manage project resources and prioritise tasks
• Familiarity with IT infrastructure, systems, and software development processes
• Strong analytical mindset and problem-solving skills: Ability to analyse complex data sets, identify patterns, and derive insights
• Data visualisation: Skill in presenting data visually to effectively communicate findings
• Strong analytical mindset and problem-solving skills, including the ability to analyse complex data sets, identify patterns, derive insights, and make informed decisions to solve business problems
• Communication skills: Ability to effectively communicate findings, insights, and project updates to the team, as well as stakeholders with varying technical backgrounds
• Domain expertise: Demonstrated understanding of the industry or domain relevant to the project being managed, enabling effective interpretation and application of data insights within that specific context

Benefits

• Based in Bay Area, California: $75,225 - $88,500
• Based in California: $73,525 - $86,500
• Based in Colorado: $61,200 - $72,000
• Based in New Jersey: $73,525 - $86,500
• Based in New York: $73,525 - $86,500
• Based in Washington: $64,600 - $76,000