Chargeback Analyst

Summary

Join GoDaddy's Transaction Risk Department as a Chargeback Analyst, a remote position based in Romania. This integral role focuses on responding to and resolving payment disputes, identifying fraud patterns, and improving customer service. You will represent the department professionally, follow established procedures, and propose process improvements. The position requires experience in fraud and chargebacks, proficiency in Microsoft Excel and Word, and experience in a metric/queue environment. GoDaddy offers a comprehensive benefits package, including paid time off, retirement savings options, bonuses, health benefits, and parental leave.

Requirements

• 1+ years experience in fraud and/or chargebacks
• Skilled in Microsoft Excel and Word
• Experience working in a metric/queue environment

Responsibilities

• Represent the department professionally in talking to both internal and external customers via chat and JIRA tickets to resolve customer inquiries related to payment disputes
• Follow standard procedures to identifying the best evidence to create documentation for rebuttals to payment disputes in a timely matter in order to recover funds and limit losses for the company
• Prevent use of unpaid services and ensure that, once paid, customers have access to their services in a timely manner
• Address customer service issues as necessary – requires routinely balancing the need to protect the company with the importance of a good customer experience to consider the long-term impact of decisions
• Propose and/or implement work processes to increase efficiency, payment dispute recovery rates, or improve customer service
• Maintain comprehensive training materials for the department, proposing modules as necessary for new payment methods, processors, or dispute variations
• Upon request, perform the job duties of a Fraud Detection Analyst

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave