dLocal is hiring a
Chargebacks Analyst I

Summary

The job description is for a Chargebacks Analyst position at dLocal based in Mexico or Colombia. The role involves handling credit card chargebacks, analyzing information, tracking chargeback statistics, maintaining fraud incident reports, and communicating with external partners. The ideal candidate should have a Bachelor’s degree, 3+ years of administrative experience, fluency in English and Spanish, strong Excel skills, high attention to detail, excellent analytical skills, ability to adapt to change quickly, and systematism.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 3+ years of administrative or back-office experience, preferably in a multicultural environment
• Experience and knowledge of chargebacks
• Fluent in English and Spanish is a must
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task
• Systematic and well-organized

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds
• Investigating chargebacks and communications with external partners
• Analyzing information, thinking through difficult problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management Team
• Maintaining fraud incident reports and other related analyses
• Ensuring that all chargeback activities are handled in accordance with regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• Compiling the figures from various databases to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems