Remote Luxury Travel Consultant

Summary

Join an award-winning travel and leisure company as a Luxury Travel Consultant to fulfill leisure travel requests for high-net-worth members, design complex itineraries, and provide exceptional customer service.

Requirements

• Fluency in English and native Arabic is required
• Excellent written & oral communication is a MUST
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto

Responsibilities

• Advise customers on the phone, chat, and by email in English and Arabic
• Design requests for individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Active cross-selling of lifestyle services for travel enquiries
• Conducting research and putting together proposals
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members

Benefits

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities with up to 60% Home Office
• Paid time away from work, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals of one (1) month after every 5 years of Service without tapping into annual leave
• Extra Rewards through the Ten Loyalty Rewards program
• Remote Working Holidays possibilities to Travel and Work!
• Employee Discounts with access to lots of great travel and entertainment discounts as our clients’ members would!
• A company contribution towards medical aid
• Transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness (EHW. P) services which are confidential and free for all employees to use