Remote Luxury Travel Consultant

Summary

Join an award-winning travel and leisure company as a Luxury Travel Consultant to fulfill leisure travel requests for high-net-worth members, design complex itineraries, and provide exceptional customer service.

Requirements

• Fluency in English and native Arabic is required
• Excellent written & oral communication is a MUST
• Knowledge of other languages skills is a benefit, but not a necessary requirement
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto

Responsibilities

• Advise customers on the phone, chat, and by email in English and Arabic
• Design requests for individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Make reservations with airlines, hotels, and destination agencies
• Active cross-selling of lifestyle services for travel enquiries
• Conducting research and putting together proposals
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members

Benefits

• A competitive salary, depending on experience, plus a performance-based bonus
• Hybrid working - You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work - Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals - One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards - Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts - Access to lots of great travel and entertainment discounts as our clients’ members would!