Chief of Staff

Summary

Join Terminal49, a logistics technology company revolutionizing global trade, as their Chief of Staff. You will provide crucial support to the COO, overseeing Marketing, Customer Success, and Sales, with a dotted line responsibility for Product. This pivotal role in a fast-paced startup environment directly impacts operational efficiency and strategic initiatives. You will drive process improvements, identify inefficiencies, and streamline workflows. The position requires strong organizational skills, proficiency in various software tools, and excellent communication skills. Growth opportunities exist within a supportive remote team. This role offers the chance to shape its evolution as the company scales.

Requirements

• 3–5+ years of experience as a Chief of Staff (startup experience preferred)
• Strong proficiency in tools like G Suite, Slack, Notion, project management platforms (e.g., Asana or ClickUp), and calendar systems
• Excellent written and verbal communication skills
• Highly organized, with strong attention to detail and the ability to multitask effectively
• Comfort working independently and navigating ambiguity
• A problem-solver’s mindset with a proactive approach to continuous improvement
• Availability to work in EST

Responsibilities

• Drive process improvement initiatives across various departments
• Identify inefficiencies and implement systems to streamline workflows across marketing, sales, and customer success
• Assist in creating presentations, reports, and documentation for board and investor updates
• Support finance operations (e.g., expense tracking, invoice management) and other operational tasks
• Help onboard and manage new software tools as the company scales
• Work closely with product, marketing, and customer success teams; act as a key liaison to the COO
• Help manage Slack communications and email inbox to ensure high responsiveness and organization when needed
• Own CEO’s and COO’s calendar, coordinate internal/external meetings when needed, and ensure time is prioritized effectively

Benefits

• Be part of a high-growth company transforming global logistics
• Work directly with company leadership and influence strategic outcomes
• Grow with a supportive and tight-knit remote team
• Opportunity to shape your role as we scale and expand