Chief of Staff, Commercial

Summary

Join Sword Health as our Chief of Staff, Commercial, and partner with leadership to drive key initiatives within the Commercial team. This role involves coordinating operational efforts, supporting strategic priorities, and ensuring the Commercial team focuses on delivering exceptional customer outcomes. You will act as a trusted partner, aligning the team with company-wide goals. Responsibilities include developing and executing strategies, analyzing customer data, preparing presentations and reports, facilitating communication, tracking action items, and managing special projects. The ideal candidate possesses a Bachelor’s degree, strategic support experience in a technology or sales environment, strong analytical and communication skills, and business acumen. Sword Health offers competitive benefits and perks, varying by location, including health insurance, equity shares, PTO, parental leave, and flexible working hours.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field
• Experience in a strategic support role, ideally in a technology or sales-focused environment
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Solid organizational and coordination abilities, with an eye for detail and follow-through
• Excellent communication and interpersonal skills to work effectively with diverse teams and stakeholders
• Ability to manage confidential information with professionalism and discretion
• Business acumen and the ability to adapt to evolving priorities in a dynamic environment
• Comfort working in a fast-paced setting with a passion for solving Commercial challenges

Responsibilities

• Partner with the leadership team to support the development and execution of strategies that align with company objectives
• Conduct research and analyze customer data (e.g., satisfaction scores, churn rates, and engagement metrics) to inform decision-making
• Prepare materials such as presentations, reports, and updates for the Commercial team, and present in internal meetings and external customer engagements
• Facilitate communication between company leaders, Commercial Leaders and other departments to ensure alignment on priorities
• Track action items, monitor deadlines, and ensure timely delivery of Commerical projects and initiatives
• Assist in analyzing metrics and trends, preparing dashboards and summaries for company leadership review
• Act as a bridge between the Commercial leadership and internal stakeholders, fostering strong relationships and clear communication
• Coordinate and participate in customer meetings, team syncs, or industry events on behalf of the team when required
• Manage smaller-scale special projects or initiatives assigned by leadership, ensuring successful and timely outcomes
• Research Commercial industry best practices and provide recommendations to improve team processes and customer outcomes
• Drive collaboration across teams to achieve customer-centric goals and deliverables

Benefits

• Comprehensive health, dental and vision insurance*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Unlimited vacation
• Snacks and beverages
• English class
• Unlimited access to Coursera Learning Platform