Chief of Staff

Summary

Join TechBiz Global and support one of our top clients as their new Chief of Staff. This exciting opportunity allows for growth within an innovative environment. The role involves overseeing various aspects of product delivery, implementing consistent reporting and analytics, and ensuring alignment with company objectives. You will manage incident postmortems, enforce SLAs, and track key metrics related to hiring, firing, and performance reviews. The ideal candidate will have a strong background in engineering operations and experience in a B2B, SaaS, or fintech setting. This position requires a high level of detail-orientation and the ability to work effectively in a fast-paced environment.

Requirements

• 5+ years in engineering operations / Chief of Staff role
• Experience in a B2B , SaaS or fintech environment
• Ops background: ex-consulting (McKinsey, Accenture, Bain) or military/PMO rigor
• Hyper-detailed, high-ownership, zero tolerance for ambiguity
• Fluent in Jira/Confluence, GitLab metrics, Google Sheets, and dashboards

Responsibilities

• Run weekly delivery reviews across all products (5 total) to monitor velocity, blockers, and quality
• Implement consistent Sprint reporting, burndown analytics, and capacity planning
• Partner with the Internal Auditor to extract time vs output metrics
• Manage incident postmortems and root-cause follow-ups
• Enforce SLA agreements across teams: engineering, QA, product
• Drive alignment with company-wide OKRs and ensure tracking discipline
• Own tactical execution in SAFe 6.0 cycles (prep, follow-up, closure)
• Track hiring/firing gaps, ensure performance reviews are run on time
• Create repeatable ops templates for all engineering rituals