Chief of Staff, Global Partnerships

Summary

Join Stripe's Global Partnerships team as a Strategy and Operations Manager and drive the operating model for the Global Partnerships function. You will serve as Chief of Staff to the Global Head of Partner Engineering & Operations, aligning partner programs and enhancing operational excellence. Responsibilities include annual planning, OKR processes, partner health, and partner segmentation. Collaborate with various teams to develop strategies, enable principle-based decisions, and support strategic relationships. This role requires 7+ years of experience in strategy, management consulting, or related fields, along with experience in driving operating models for large organizations and building cross-functional partnerships. Preferred qualifications include strong problem-solving skills, agency, and program management experience.

Requirements

• 7+ years of experience in strategy, management consulting, business operations, corporate strategy or related field
• Experience in driving the operating model for large, cross-functional organizations
• Experience building strong cross-functional partnerships with product and engineering teams
• Experience navigating large data sets

Responsibilities

• Drive the operating model for the Global Partnerships function to enable the org including: Annual planning, OKR process, partner health, partner segmentation, partner plans, etc
• Serve as the Chief of Staff to the Global Head of Partner Engineering & Operations, facilitating the alignment of partner programs and enhancing operational excellence
• Examples: Proactive role in resource planning and cost assessment; Support development and implementation of key operational metrics; Act as strategic partner and advisor in design of recurring operational processes and playbook development
• Partner with Partnerships, Product, Finance and many other functions to proactively develop strategy, enable principle-based decisions and support strategic relationships between Stripe and its partners

Preferred Qualifications

• Skilled at tackling ambiguous problems and defining and executing strategies that clarify the problem statement, drive alignment and deliver quantifiable business impact and for Stripe’s users
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
• Strong program management skills with experience, taking initiatives from conception to launch and managing end-to-end execution of projects/programs
• Strong written and verbal communication skills with the ability to influence stakeholders across a wide variety of functions
• Experience with SQL or a willingness/aptitude to learn
• Experience working with customer-facing teams (e.g. partnerships, sales, customer support, professional services, etc.)