Chief Operating Officer

Summary

Join Crisis Text Line as their COO and lead the organization's operational strategy, global expansion, and new product development. This pivotal leadership role requires 15+ years of relevant experience, an MBA (preferred), and demonstrated success in strategic planning, team leadership, and international expansion. You will co-lead strategy development for US CTL Service and Global Expansion Strategy, partner with the CEO on fundraising, and lead new product development. The position offers a competitive salary, a robust benefits package including comprehensive health insurance, paid time off, retirement plan, parental leave, and various stipends, and a commitment to diversity, equity, and inclusion. The role is remote but requires a reliable high-speed internet connection. Candidates must reside in one of the specified states.

Requirements

• 15+ years of relevant experience
• MBA preferred or equivalent years of experience
• Demonstrated analytical, strategic, and leadership capabilities with the ability to thrive in a fast-paced, entrepreneurial environment
• Experience coaching, designing processes for regular reporting and continuous improvement of key operational metrics across multiple teams and multiple processes
• Experience developing and executing international expansion strategies, including but not limited to budgeting, partnerships, auditing, etc
• Dedication to Justice, Equity, Diversity, and Inclusion, with experience leading diverse, inclusive teams
• Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc

Responsibilities

• Co-lead strategy development for US CTL Service
• Lead Global Expansion Strategy development
• Partner with CEO and relevant team members to fundraise for global expansion
• Collaboratively lead new product development process for revenue related products including volunteer/skill training and other corporate opportunities
• Set the team up for success with key metrics, resources, dashboard, and a mindset of continual improvement to achieve cost and quality efficiency
• Lead new Global Spanish Service
• Co-lead the creation of a Global Network Collaborative
• Support team and direct reports by setting clear team and individual goals, providing consistent and actionable feedback, and intentionally supporting professional development
• Ensure the integration of diversity, equity, and inclusion into all levels of the organization

Benefits

• 20 paid holidays including: Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
• Flexible paid time off, including: 15 vacation days, 3 personal days, 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full time service)
• Family support through a virtual childcare platform
• Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)