Claims Representative

Summary

Join Tint as a Claims Representative and deliver exceptional customer experiences while processing claims across various lines of business. You will review claims, gather supporting documentation, collaborate with internal and external teams, communicate claim decisions, and identify potential fraud. This full-time, fully remote role requires 1–2 years of insurance claims experience, a strong customer support background, and an active adjuster license. The ideal candidate possesses strong attention to detail, excellent communication skills, and the ability to handle sensitive situations. Tint offers a competitive salary, equity, comprehensive healthcare, flexible time off, and company retreats.

Requirements

• 1–2 years of experience in insurance claims experience
• Strong customer support background
• Active adjuster license
• Strong attention to detail and ability to follow complex procedures
• Clear and compassionate written and verbal communication skills (for both internal and external communication)
• Excellent accuracy with numbers
• Comfortable working with ambiguity and learning new tools quickly
• Able to handle sensitive or emotional customer situations with professionalism

Responsibilities

• Support the end-to-end claims process across multiple lines of business (auto, property, travel, etc.)
• Review submitted claims for completeness, accuracy, and eligibility based on policy coverage
• Gather and analyze supporting documentation such as receipts, photos, reports, and third-party statements
• Collaborate with internal teams, underwriters, and third-party administrators to ensure timely and fair resolution
• Communicate claim decisions clearly and empathetically to customers
• Identify potential fraudulent behavior patterns and escalate as appropriate
• Assist with reporting and data entry related to claim outcomes, trends, and processing times
• Help refine and improve our claims operations and internal documentation

Preferred Qualifications

• Past experience with Auto Mobility Insurance and/or Vacation Rental Insurance
• Experience in a startup, InsurTech, or technology-driven environment
• Active Property & Casualty (P&C) license
• Familiarity with embedded insurance or non-traditional insurance products
• Spanish or Russian proficiency or experience supporting bilingual customers
• Proficiency with G Suite, Slack, Snapsheet, Zapier, and CRM tools (i.e. Front)
• Experience with Snapsheet/Vice or other claims management systems
• Bilingual (Spanish)

Benefits

• Flexible Working. With team members working across time zones, we are outcome-focused and give our people the flexibility they need to do their best work. To support flexible working, we’ll give you a stipend to get your home office dialed in and we’ll also reimburse you for co-working space memberships
• Flexible Time Off. It's pretty simple: we don't control the days and hours that each of us works, so we're free to manage our time however we want to achieve the goals and deliverables we committed to. We have unlimited vacation time. Use it whenever you need to recharge!
• Competitive Compensation. In addition to a competitive salary, you’ll receive equity as part of your offer. We’re all owners - when Tint succeeds, we all succeed! We also help you maximize your money by offering an FSA and a 401(k)
• Comprehensive Healthcare. Tint covers 100% of employee (and dependent!) premiums for medical, vision and dental
• Company Retreats to Exciting Locations. We meet in person as a company twice a year to make sure we have time to connect in real life and get to have those conversations that are better done in person. These retreats are a mix of business and fun and we always choose a cool, central-ish location - think Barcelona, Playa del Carmen, Mallorca… Add on a few days of your flexible time off and you’ve *almost* got a free vacation somewhere cool!