PrudentRx is hiring a
Client and Account Manager in Worldwide

Summary

PrudentRx is looking for a people-oriented and process-driven Client and Account Manager to join their sales and client services department. The role involves building and maintaining long-lasting client relationships, collaborating with clients and team members, acting as the primary POC, managing post-Go-Live account claims, and completing necessary continued learning and training.

Requirements

• High School diploma or equivalent required. (Undergraduate degree or higher preferred)
• Ability to pass Critical Thinking and Problem-Solving assessment
• Excellent time-management, prioritization, and organizational skills

Responsibilities

• Build and maintain long-lasting client relationships
• Collaborate with clients, PBM partners, and team members as the SME
• Act as the primary POC for clients, providing service information and resolving client inquiries
• Ensure timely and successful account implementations
• Provide Client-Level Business Interface with associated data and insights to reflect the PrudentRx value with client-facing calls
• Assist with challenging client requests/escalations with professionalism
• Manage post-Go-Live account claims and CAG errors, client monthly/YTD presentations, investigation and assistance in resolving member/coding issues, and additional implementations when applicable
• Manage and transfer sensitive client information from multiple systems while providing accuracy and maintaining confidentiality
• Satisfactorily complete quarterly pulse checks and stay up to date on all training including, but not limited to, the leads call, kickoff call, member experience call, invoice/saving report, and all processes and material related to these calls
• Oversee and/or collaborate on team projects
• Complete all necessary continued learning and training requirements per department and company need

Preferred Qualifications

• Previous project management experience
• Healthcare or industry relevant client management, implementations, or sales

Benefits

• Eligible for benefits within 30 days
• Health (family)
• Dental
• Vision
• STD, LTD, Critical Illness and Accident
• Company Paid Life Insurance
• Company Paid Holidays (6)
• PTO cashout and rollover options
• Tuition Reimbursement
• 401(k) 100% company match up to 4% 90 days