Client Billing Manager

Summary

Join Whalar Group, a leading Creator company, as their Client Billing Manager! This pivotal role oversees and manages client billing processes, ensuring accurate and timely invoicing. You will be responsible for all billing, collections, and payment posting activities across the Brand Partnerships division. The ideal candidate possesses expertise in NetSuite, exceptional organizational skills, and strong client relationship management abilities. This remote position offers a competitive salary and a comprehensive benefits package, including health insurance, paid time off, retirement planning, and professional development opportunities. The role requires 2+ years of experience in billing or finance, multi-currency experience, and excellent communication skills. Experience with NetSuite is preferred but not required.

Requirements

• Have 2+ years of experience in a billing or finance role, with a focus on client billing
• Have multi-currency experience (GBP, USD, EUR mainly)
• Possess excellent Customer services skills
• Possess excellent written communication skills
• Be an articulate and Clear Speaker
• Be proactive, and MUST take initiative to follow up on projects or resolve billing issues
• Have Microsoft Excel skills (including VLOOKUP & Pivot Tables)

Responsibilities

• Be responsible for all Billing, Collections and Payment Posting activities across the Brand Partnerships division of Whalar
• Review client contracts/SOWs to understand billing terms and timelines for projects
• Maintain Debtor Book to track and maintain billing schedule for all projects
• Follow up with respective project teams based on billing timelines to generate invoices, secure PO/SOW if missing
• Set up new client and new projects in Netsuite accounting system prior to generating invoices
• Sign up on vendor portals for clients
• Raise invoices (and credit notes) daily and email them to clients. If necessary, upload invoices on client portals
• Run an AR report from Netsuite on a daily basis to review all open invoices
• Follow up politely and professionally with clients and internal teams on outstanding invoices. Understand when to escalate an issue internally
• Apply collections on a daily basis to invoices in Netsuite
• Be responsible for Bank Reconciliation during month-end for any unapplied cash and bank fees
• Work closely with Director of Banking/ AP to coordinate on cash flow management
• Work closely with Brand Partnerships team in US, UK and Germany

Preferred Qualifications

Have experience with Netsuite

Benefits

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups