Remote Client Manager

Summary

Join Interbrand as Client Manager and contribute to our culture by managing key accounts/projects, collaborating with teams, and identifying potential issues. As a true multitasker, you'll handle multiple tasks while thinking them through deeply.

Requirements

• A true multitasker – striving at handling multiple things at once while still thinking them through deeply
• The kind of person that pays attention to the details
• A team player
• Able to simplify complex tasks into actionable activities, linked to timings
• Adding experiences (5-7 years) in project management, branding, and consulting to our team (preferably in an agency/consultancy setting)
• Compelling communicator both verbally and written
• Strong sense of responsibility, commitment, and accountability
• Graduate or equivalent
• Fluent in English and Spanish
• Experienced in Client Management, ideally within a creative agency environment
• Proficient in relevant IT software and systems (e.g. Microsoft Word, Excel, PowerPoint, Outlook)

Responsibilities

• Primary support for Senior Client Managers/Client Directors
• Point person for day-to-day tasks and projects - create and maintain clear lines of communication with Clients and internal teams
• Work closely with the Strategy lead on nurturing, developing and presenting strategic content to senior client members and act as an extension of the strategy team in charge of a client or project account
• Collaborate with Strategy, Creative and Finance teams and also with partners
• Keep a beady eye on the brand world, stay up to date with the businesses we work with as well their competitors to help them change the conversation
• Create presentations people will remember
• Create and present thought leadership and client work at internal meetings
• Ensure work is produced on time, to brief, on budget and to required profit margins
• Review weekly timesheet/financial reports to ensure projects are on budget
• Prepare and take responsibility for project billing each month, partnering with Client Directors and Finance
• Create and manage project budgets, timing plans, clear and concise contact reports, statuses etc
• Collate all project-relevant documents and information into the relevant file on the server for team access
• Give support on proposal and cost estimates