Remote Client Service Specialist

Summary

Join our team as a Client Service Specialist and help our clients navigate hiring, performance management, compliance, and more. As a remote position, you'll work from home with a dedicated workspace and high-speed internet. You'll learn valuable skills that can translate to a great career at BambooHR or beyond.

Requirements

• You're open to in-office training during your training/ramping period (which takes approx. 60 days, dependent on performance), before choosing between in-office or remote work
• Your remote work setup has a dedicated workspace, free from distraction with high-speed, reliable internet
• You have at least 1-2 years of prior relevant customer service or technical troubleshooting experience
• You have excellent interpersonal communication with clients and co-workers
• You have a passion for customer care and can champion high levels of client satisfaction
• You have strong attention to detail and the ability to work in a fast-paced environment
• You're able to break down complex problems and explain them in a clear and simple way
• You’re articulate and concise in both written (type 40+ words per minute) and oral English communication
• You have strong resiliency and the ability to work past difficult situations

Responsibilities

• Provide world-class customer service via phone, email, and chat communications with clients
• Uphold and contribute to a brand of setting people free to do great work
• Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
• Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant tracking systems
• Quickly think on your feet to work through complex questions and come up with creative solutions
• Be proactive in working independently while also thriving in a team-based environment with other Client Service Specialists
• Keep up to date on new features and products to maximize value for clients
• Do your best, focused work, from 9 am to 6 pm, Monday through Friday (no nights or weekends!)

Benefits

• 4 weeks paid time off
• 11 paid holidays
• Health benefits (medical with HSA and FSA options, dental, and vision)
• 401(k) with a generous company match
• Access to a personal financial planner
• Both legal and life insurance
• Financial Peace University (one year subscription)
• Paid to give your time to the community
• Educational benefits (help cover some expenses)