Regional Operations Specialist

Summary

Join Delivery Associates, a global social impact consultancy, as a Regional Operations Specialist in Peru or Brazil. You will be a crucial part of the Central Operations Team, empowering colleagues with processes and resources to maximize their impact. Key responsibilities include managing onboarding, coordinating learning and development, supporting employee engagement, overseeing regional events, strengthening cross-regional collaboration, managing vendor relationships, assisting with financial processes, and ensuring compliance. This role requires a minimum of 5-6 years of professional experience in a relevant field, excellent English, Spanish, and Portuguese proficiency, and demonstrated project management skills. The position offers impactful work, a collaborative environment, flexibility with remote work, a comprehensive benefits package, and minimal travel.

Requirements

• A minimum of 5-6 years prior professional experience within professional services, consulting, accounting, multinational corporations, or other business environments is required
• Excellent verbal and written English, Spanish and Portuguese capabilities are essential
• Demonstrated experience in managing complex projects and handling competing priorities and tasks
• Must be based in and have the right to work in Brazil

Responsibilities

• Manage and support the onboarding process to ensure smooth integration of new employees into regional teams
• Coordinate with L&D teams to execute Centrally provided learning offer in an effective manner for the regional stakeholders
• Support for employee engagement activities, regional leadership engagement, and overall morale-boosting routines
• Help with visa-related tasks, liaising with People Operations to ensure compliance and smooth processing for international employees
• Oversee the planning and management of regional routines, retreats, and special events. This includes support for leadership routines and integration into the regional framework
• Strengthen cross-regional collaboration, exchange and adopt best practices for operational tasks
• Management and analysis of internal and client survey data, in coordination with central team contacts
• Manage supplier & vendor relationships and supporting procurement processes
• General “point of contact” for regional operations within the regional team (answer questions or direct to appropriate resource)
• (As applicable) Support travel logistics and manage travel costs
• Assist in ensuring the proper functioning of critical business systems. This involves providing operational support for seamless integration and issue resolution rather than direct training
• Assist in budget preparation, tracking actuals against forecasts, and supporting project-specific budgets across all regions
• Complete regional invoicing process
• Liaise with finance teams for invoice processing, timesheet compliance, and managing financial data and reporting
• Manage HR policy execution and compliance related to entity operations
• Assist in the setup and maintenance of legal entities, regulatory filings, and liaising with local authorities as necessary
• Support with the setup and maintenance of legal entities, including local authority engagement and meeting regulatory requirements. This area includes both compliance and operational needs

Preferred Qualifications

A Bachelor’s degree in business, finance, administration, and/or similar fields is preferred

Benefits

• Impactful work : Opportunities to engage with senior leaders and work on transformative projects
• Excellent colleagues: We strive to be as talent-dense and diverse as possible, so we are always learning from each other
• Growth environment : Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement
• Flexibility : Remote working environment with opportunities for global collaboration
• Healthy compensation : Our colleagues enjoy a comprehensive benefits package for the effort they put in
• Travel opportunities : Minimal travel a couple times each year for team collaboration and connectivity